1. Eligibility for Returns

Returns or replacements may be considered in the following cases:

• The product received is damaged or defective.
• The product received is incorrect or different from the product ordered.
• The product is received in an expired or unusable condition.
• The product has been damaged during transit.

2. Reporting an Issue

Customers should contact us as soon as possible after receiving the order if there is any issue with the product.

Please provide:

• Order ID/order details
• Description of the issue
• Photographs or videos of the product and packaging, where applicable

Our team will review the request and determine the appropriate resolution.

3. Replacement

Where a product is received damaged, incorrect, defective, or expired, we may provide a replacement subject to verification and product availability.

If the same product is unavailable, an appropriate refund may be offered.

4. Refunds

A refund may be provided where:

• A damaged, incorrect, defective, or expired product is verified.
• An order is cancelled before dispatch, where applicable.
• An order cannot be fulfilled due to product unavailability.
• A refund is otherwise approved by our team based on the circumstances.

Once a refund is approved, the amount will be processed through the applicable payment method. The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

5. Cancellations

Customers may request cancellation of an order before it is dispatched.

Once an order has been dispatched, cancellation may not be possible. Customers are therefore requested to contact us at the earliest for cancellation requests.

6. Non-Returnable Situations

Returns or refunds may not be accepted where:

• The product has been opened, consumed, or used after delivery, except where the product is defective, damaged, incorrect, or expired.
• The issue is caused by improper storage or handling after delivery.
• The customer provides incorrect delivery information.
• The customer changes their mind after receiving a product that is not eligible for return.

7. Shipping/Return Charges

Where the issue is confirmed to be due to a damaged, incorrect, defective, or expired product supplied by us, we will determine the appropriate resolution, including replacement or refund, as applicable.