Returns, Refunds & Cancellation Policy
At Alhind Flours & Spices, we value every customer and every order. This policy outlines our process for returns, refunds, and cancellations in a refined and transparent way.
We aim to keep things simple: quick support for eligible issues, clear response timelines, and a smooth resolution process whenever possible.
1. Return eligibility
Returns are accepted only for products that arrive damaged, incorrect, defective, or expired. Please notify us within 48 hours of delivery and share your order details along with clear photos so we can review your request promptly.
2. Items that cannot be returned
For hygiene and food safety reasons, we cannot accept returns for products that have been opened, used, stored improperly, or damaged after delivery due to customer handling.
3. Refunds
Once your return request is approved, we will process the refund to your original payment method whenever possible. Refunds are typically completed within 5 to 7 business days, though your bank or payment provider may take additional time to reflect the amount in your account.
4. Replacements
If a replacement is more suitable, we may offer one for approved claims instead of a refund. Our team will always aim to provide the most practical and fair resolution for you.
5. Cancellations
Orders may be cancelled within 2 hours of placement, provided the order has not yet been packed or dispatched. Once an order has been processed for shipment, cancellation may no longer be possible.
6. How to request help
To request a return, refund, or cancellation, please contact our support team with your order number, the issue details, and photos if available. We will review your request carefully and respond as quickly as possible.
7. Contact
If you have any questions about this policy, please contact Alhind Flours & Spices through our website contact form or customer support team.